For sellers

The seller handbook

A short, practical guide to running a store that shoppers come back to. Read it once, then keep it handy as your store grows.

1. Open your store

Pick a name, add your logo and tell buyers your story. A complete store earns trust and more sales.

Clear photos, honest descriptions and fair prices. List what you can fulfil and keep stock accurate.

You own shipping. Pack well, ship on time and share tracking so buyers always know where their order is.

Payments are cash on delivery. Reconcile each order and keep your payout details up to date.

Respond quickly, honour your own return policy and resolve issues fairly. Ratings compound over time.

Only list items you have the right to sell, describe them accurately and follow the seller terms.

For sellers

A short, practical guide to running a store that shoppers come back to. Read it once, then keep it handy as your store grows.

Pick a name, add your logo and tell buyers your story. A complete store earns trust and more sales.

Clear photos, honest descriptions and fair prices. List what you can fulfil and keep stock accurate.

You own shipping. Pack well, ship on time and share tracking so buyers always know where their order is.

Payments are cash on delivery. Reconcile each order and keep your payout details up to date.

Respond quickly, honour your own return policy and resolve issues fairly. Ratings compound over time.

Only list items you have the right to sell, describe them accurately and follow the seller terms.